Our testing periods are flexible and depend on your medical needs. Typical testing periods range from 24 hours for simple tests to 30 days for long-term monitoring. Your healthcare provider will recommend the appropriate duration, and we can accommodate extensions if medically necessary.

Yes, most diagnostic tests require a doctor's prescription or referral. You can provide your doctor's information in the booking form, and we'll coordinate with them to ensure you receive the appropriate test for your needs.

Yes, our technicians provide comprehensive training during test setup. We'll show you how to use the testing devices correctly and provide written instructions for reference. Our support team is also available by phone if you have any questions during your testing period.

After your monitoring period is complete, we'll collect the testing devices and process the data. Depending on the test type, we can either provide you with a digital copy of the results to share with your doctor or send the results directly to your healthcare provider with your permission.

In the rare event of device malfunction, contact our 24/7 support line immediately. Our technical team will troubleshoot remotely, and if necessary, we'll expedite a replacement device to you at no additional cost. We maintain a 99.8% uptime rate for all our diagnostic testing equipment.